Unity Stoakes is the co-founder and president of OrganizedWisdom, an expert-driven digital media company focused on health and wellness. OrganizedWisdom is building the world’s first digital mapping of online health experts to help people easily discover and connect with credible health resources.
Is your doctor easily accessible online, or does he or she believe that the class='blippr-nobr'>Internetclass="blippr-nobr">Internet isn’t a resource for accessing health information?
If it’s the latter, it may be time to find another doctor. With nearly 90% of online Americans searching the Internet for health resources, it’s likely you and your friends and family already use the Internet to research health issues. It’s true that the web has a jumble of health information, and engaging online takes time, which most health experts don’t have. The good news, however, is that the increasing number of health professionals now embracing the Internet as an important and useful tool for health and wellness is beginning to change your options as a consumer.
Read on for some ways that social media can help doctors, health experts and everyday users.
Social Wellness Trends
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An exciting new social media trend is emerging that disrupts the standard view of health care delivery and will have a profound impact on us all. Thousands of doctors, nurses, allied health professionals, and health advocates are publicly engaging with people online. In fact, nearly 40% of Americans turn to social media for health information.
Patients (and a few early adopter health pros) moved online years ago to share health guidance, give support and find answers. But until recently, many health professionals have avoided using the Internet and social media as a way to help patients. This reluctance is changing, as savvy physicians, nurses, dentists and other health pros are realizing that if their patients are online, then perhaps they should be too. Health practitioners who were once too busy, inexperienced or afraid to share their expertise online, now actively share links on Twitterclass="blippr-nobr">Twitter and Facebookclass="blippr-nobr">Facebook, blog, write for online medical journals, engage on Q&A sites, or contribute to online health sites and forums.
For too long, health and wellness has been a do-it-yourself proposition for patients online, and people have been left on their own to determine how to effectively utilize empty search boxes. People have great access to lots of information, but they must sort through the billions of articles to determine the credible from redundant health encyclopedias, marketing web sites or sites with potentially unknown sources. Then, the task of deciding the credibility of the sources and articles has fallen on the patient alone.
While the number of health experts interacting with patients online is relatively small, there is a clear trend taking shape. A recent Manhattan Research survey of U.S. physicians shows an increase of Internet usage for professional purposes up from 2.5 hours per week in 2002 to 8 hours per week in 2010. More strikingly, while more than 100,000 doctors are using closed social health networks like Sermo.com and publishing in peer-reviewed journals online, thousands of health professionals are now blogging, using Twitter, and connecting with patients on Facebook in very public ways. So much so that this November, for the first time, the American Medical Association released a set of guidelines to direct physicians communicating and engaging with patients via social media. And earlier this year, the CDC also published its own best practices toolkit for how health professionals should be using social media.
Given that so many people now go to the Internet before, during and after their visit to the doctor’s office, the lack of guidance from credible and trusted health experts online is a growing problem. In fact, Manhattan Research shows that 61% of people now use the Internet instead of visiting a doctor. Thankfully, the tide is turning as thousands of health practitioners move online to do much more than interact with friends, family and colleagues and are instead using the social web to dispense their particular health expertise.
What This Means for Health Information Seekers
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We are standing at the precipice of a new online revolution in health care. As more and more health experts embrace the Internet and increase their social media activity, health information seekers will undoubtedly benefit in profound ways. Based on conversations and surveys conducted with experts and health information seekers, here are some of the benefits associated with a robust online community of active health experts:
Interaction With Experts: In the real world, people seeking answers to important health, financial or legal matters look for guidance from the best experts. With a growing community of health experts participating in online discussions, people have access to more expertise than ever before at their fingertips.
Credibility and Trust: With doctors and other health professionals contributing information online in increasing numbers, it is important for a trust filter to separate credible information and sources from information that is not credible. The community of health professionals that is forming online will act as a system of checks and balances to separate good information and sources from the bad.
Transparency: It’s been a watershed year for increased transparency as government, big business, the financial services industry and other sectors have been shining a light into their operations like never before. Healthcare is taking a major step forward in this regard at the grassroots level, with an expert community being formed online by doctors, nurses and other health professionals across the country. As more doctors view social media as an extension of their professional reputation, you can be sure that they will treat their online interactions with the same care as they do in the offline world.
While the increase in the online activity of health experts is a welcome development, searching for crucial health information online remains an overwhelming and intimidating process for many. In the offline world, people searching for health information seek out the best experts — and now with more health professionals moving online, people will finally be able to connect with credible experts they can trust.
More Social Media Resources from Mashable:
- 4 Effective Tools for Monitoring Your Child’s Online Safety
/> - Social Media Parenting: Raising the Digital Generation
/> - 5 Fun and Safe Social Networks for Children
/> - HOW TO: Help Your Child Set Up a Blog
/> - The Case For Social Media in Schools
Image courtesy of iStockphotoclass="blippr-nobr">iStockphoto, dcdr
For more Social Media coverage:
- class="f-el">class="cov-twit">Follow Mashable Social Mediaclass="s-el">class="cov-rss">Subscribe to the Social Media channelclass="f-el">class="cov-fb">Become a Fan on Facebookclass="s-el">class="cov-apple">Download our free apps for Android, iPhone and iPad
This post originally appeared on the American Express OPEN Forum, where Mashable regularly contributes articles about leveraging social media and technology in small business.
In an informal class='blippr-nobr'>Twitterclass="blippr-nobr">Twitter poll, we asked our friends working at or running small and medium-sized businesses not what they could do for the class='blippr-nobr'>Internetclass="blippr-nobr">Internet, but what the Internet could do for them.
We heard responses that ranged widely, running the gamut from social media marketing tools to internal team communications. Here’s a list of great resources for SMBs that meet some of the most pressing needs you experience as a business owner or entrepreneur.
Best of all, every single one of these tools can be used free of charge (some have paid options for larger businesses or for those that need more features). And all of them are web-based; that means you won’t have to install software, worry about cross-platform compatibility, take up any of your own system’s resources or have to leave work when you leave your own PC.
If you have other tools you love using that you think other SMBs could benefit from, please let us know about them in the comments.
2 Internal Chat Tools
When you want to get your employees or clients together to brainstorm, make decisions or simply run your business, instant messaging can be a huge time-saver — especially if you’re working with a distributed team or out-of-town clients and vendors. While we love programs like class='blippr-nobr'>Skypeclass="blippr-nobr">Skype for business chat and conference calls, it may not be installed on every machine you have to use. These web-based group chat programs solve that problem.
Zoho’s web-based chat client allows you to create and chat with groups. You can easily share your desktop with co-workers, and you can integrate your calendar for quick appointment or meeting scheduling. Best of all, Zoho’s IM service also supports all kinds of IM clients, including Yahoo and class='blippr-nobr'>AIMclass="blippr-nobr">aim.
Another good online group chat service is Gixaw. With this service, you can create a unique URL for chatting with your group. You can share files, create multiple “rooms” for different projects or departments, and even search through chat history.
2 Task Management Tools
As your business and number of employees grow, you may need a central place for delegating tasks, monitoring progress and ensuring everything gets done correctly and on time.
HiTask is a free, web-based task management tool perfect for SMBs. It has a user-friendly, easy interface for your to-do lists and for team or project management. With HiTask, you can work on recurring events, make assignments, sort tasks based on priority and more, all within a simple drag-and-drop UI.
Another great task management tool is RememberTheMilk. Don’t be fooled by its homemaker-ish name. This web app has been widely acclaimed over the past several years, and it works for individuals as well as small teams. RTM integrates with class='blippr-nobr'>Gmailclass="blippr-nobr">gmail and Outlook, and the service has mobile apps for class='blippr-nobr'>Windowsclass="blippr-nobr">Windows, class='blippr-nobr'>Androidclass="blippr-nobr">Android, iPhone and BlackBerry.
8 Social Media Marketing and Monitoring Tools
One of the categories SMBs ask for the most help with is social media. You need to quickly and easily keep an eye on what people are saying about you; more importantly, you need to participate in the social media conversation yourself, without drowning hours upon endless hours bouncing around various websites.
There are three great tools we’d recommend for pushing out updates to a variety of sites at once. All three have free, web-based services, and they’re great for working with teams, too. Depending on your specific needs and tastes, you could try out Hootsuiteclass="blippr-nobr">HootSuite, Seesmicclass="blippr-nobr">Seesmic and TweetDeckclass="blippr-nobr">TweetDeck.
If you want to see what people are saying about your company, your product, your location or your vertical in real time, try searching for relevant terms on Collecta or SocialMention.
You also have options for network-specific monitoring tools. To see how your tweets are performing, try CrowdBooster. And remember, Twitter’s official analytics product is coming soon, too. For Facebook, use that social network’s Insights dashboard for your business’s Facebook Page.
3 Bookkeeping Tools
When it comes to keeping your finances straight, there are also several free, online tools just right for SMBs.
You can try Numia.biz, accounting software made just for recording and processing small business transactions, including accounts payable, accounts receivable, bank balances and more. It also gives you forms for invoicing, purchases and bank reconciliation and allows you to set up customers and vendors.
The desktop version of QuickBooks is a standard feature of many SMBs. This web-based version of QuickBooks is free and perfect for the new or smaller business. You can use QuickBooks Online to create invoices, pay bills, track expenses and more.
Finally, MoneyTrackin’ is a free web app for simply and quickly tracking your revenue and expenses. You can also share budgets and collaborate with many people together on the same account. MoneyTrackin’ lets you control as many accounts as you need to and tag your transactions; the service is also available as a handy mobile web app.
5 Cloud-Based File Hosting Tools
For sharing and storing large files, class='blippr-nobr'>Google Docsclass="blippr-nobr">Google Docs will allow you to share a wide range of files — including PDFs, spreadsheets, images and much more — free of charge for the first 1024 MB. And believe us, it can take quite a while to get to 1024 MB of content. Google Docs files are easy to keep private and easy to share with others, including clients and team members. Plus, you’ll have a relatively stable company on your side, which isn’t necessarily the case when the startup hosting your files gets bought by Facebook and shuts its doors, for example.
However, if you’d rather go the small-web-company route, there are lots of options for moving large files around the Internet.
If you just need to e-mail a large file to another person, try YouSendIt, which lets you e-mail a link for downloading files up to 2 GB. If you’d like to permanently or semi-permanently store rather than just e-mail your files, you could try Esploded, which lets you create a free account, upload your files and create groups for sharing files. There’s also Dropboxclass="blippr-nobr">Dropbox, FilesAnywhere and Box.netclass="blippr-nobr">Box.net, all of which offer free and paid memberships, just depending on your business’s size and needs.
3 Hiring and Applicant-Tracking Tools
Last of all, as you grow, finding and hiring great new staff members becomes increasingly important and requires more of your attention — and likely greater organization.
Zoho Recruit is free for one person to use. It lets you schedule interviews, add and manage candidates, store resumes and publish job openings from within a simple but robust dashboard.
SmartRecruiters is hiring software that helps users create job ads and post them all over the web, including major job boards and social networks. You can consolidate all your applicants in one place, prescreen them online, share the best candidates with your co-workers or executives, schedule interviews and even rate the candidates all from within the app.
iKrut is an interesting free recruitment system. You can build your own recruitment microsite quickly; from there, you can list all your current job openings on this new career portal. Candidates visit the microsite to upload their résumés and cover letters for you to review. This all also allows for interview scheduling and organizing references. Microsites can be branded to match your own website, and the system has built-in messaging.
More Business Resources from Mashable:
- 10 Ways Business Leaders Can Turn Ideas Into Execution
/> - 7 Tips for Building a Better Branded App
/> - 9 Web Tools to Keep Your Business Running Smoothly During the Holidays
/> - 5 iPhone Apps For Avoiding International Business Faux Pas
/> - 7 Tips for Succeeding as a Social Media Strategist
Images courtesy of class='blippr-nobr'>Flickrclass="blippr-nobr">Flickr, in order of appearance, by danox, inlinguamanchester, esther17, tsevis, nhankamer, takashi, socialisbetter.
For more Business coverage:
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Even Neanderthals understood the value of a diverse diet. Researchers have identified strong evidence that the Neanderthal diet, previously thought to be almost exclusively meat-based, also included a nutritious portion of cooked ...
bench craft company scam
Fugitive Banker Surrenders in $1.2 Million Fraud Case - AOL <b>News</b>
A former Oregon bank manager who fled after she was accused of stealing up to $1.2 million from customers has surrendered in California, the FBI said. The FBI had been seeking 37-year-old Shawna Leimomi Moore-Saia since Oct. 27, ...
'NBC Nightly <b>News</b>' Wins 4th Quarter Ratings
"NBC Nightly News" continued its long-running ratings streak in the fourth quarter of 2010, beating its rivals at ABC and CBS by substantial margins. The Brian Williams-hosted program drew 8.72 million viewers in the fourth quarter.
Neanderthals Enjoyed Home-Cooked Meals, Study Finds - AOL <b>News</b>
Even Neanderthals understood the value of a diverse diet. Researchers have identified strong evidence that the Neanderthal diet, previously thought to be almost exclusively meat-based, also included a nutritious portion of cooked ...
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Neanderthals Enjoyed Home-Cooked Meals, Study Finds - AOL <b>News</b>
Even Neanderthals understood the value of a diverse diet. Researchers have identified strong evidence that the Neanderthal diet, previously thought to be almost exclusively meat-based, also included a nutritious portion of cooked ...
bench craft company scam
Fugitive Banker Surrenders in $1.2 Million Fraud Case - AOL <b>News</b>
A former Oregon bank manager who fled after she was accused of stealing up to $1.2 million from customers has surrendered in California, the FBI said. The FBI had been seeking 37-year-old Shawna Leimomi Moore-Saia since Oct. 27, ...
'NBC Nightly <b>News</b>' Wins 4th Quarter Ratings
"NBC Nightly News" continued its long-running ratings streak in the fourth quarter of 2010, beating its rivals at ABC and CBS by substantial margins. The Brian Williams-hosted program drew 8.72 million viewers in the fourth quarter.
Neanderthals Enjoyed Home-Cooked Meals, Study Finds - AOL <b>News</b>
Even Neanderthals understood the value of a diverse diet. Researchers have identified strong evidence that the Neanderthal diet, previously thought to be almost exclusively meat-based, also included a nutritious portion of cooked ...
bench craft company scam
Fugitive Banker Surrenders in $1.2 Million Fraud Case - AOL <b>News</b>
A former Oregon bank manager who fled after she was accused of stealing up to $1.2 million from customers has surrendered in California, the FBI said. The FBI had been seeking 37-year-old Shawna Leimomi Moore-Saia since Oct. 27, ...
'NBC Nightly <b>News</b>' Wins 4th Quarter Ratings
"NBC Nightly News" continued its long-running ratings streak in the fourth quarter of 2010, beating its rivals at ABC and CBS by substantial margins. The Brian Williams-hosted program drew 8.72 million viewers in the fourth quarter.
Neanderthals Enjoyed Home-Cooked Meals, Study Finds - AOL <b>News</b>
Even Neanderthals understood the value of a diverse diet. Researchers have identified strong evidence that the Neanderthal diet, previously thought to be almost exclusively meat-based, also included a nutritious portion of cooked ...
bench craft company scam
Fugitive Banker Surrenders in $1.2 Million Fraud Case - AOL <b>News</b>
A former Oregon bank manager who fled after she was accused of stealing up to $1.2 million from customers has surrendered in California, the FBI said. The FBI had been seeking 37-year-old Shawna Leimomi Moore-Saia since Oct. 27, ...
'NBC Nightly <b>News</b>' Wins 4th Quarter Ratings
"NBC Nightly News" continued its long-running ratings streak in the fourth quarter of 2010, beating its rivals at ABC and CBS by substantial margins. The Brian Williams-hosted program drew 8.72 million viewers in the fourth quarter.
Neanderthals Enjoyed Home-Cooked Meals, Study Finds - AOL <b>News</b>
Even Neanderthals understood the value of a diverse diet. Researchers have identified strong evidence that the Neanderthal diet, previously thought to be almost exclusively meat-based, also included a nutritious portion of cooked ...
bench craft company scam
Fugitive Banker Surrenders in $1.2 Million Fraud Case - AOL <b>News</b>
A former Oregon bank manager who fled after she was accused of stealing up to $1.2 million from customers has surrendered in California, the FBI said. The FBI had been seeking 37-year-old Shawna Leimomi Moore-Saia since Oct. 27, ...
'NBC Nightly <b>News</b>' Wins 4th Quarter Ratings
"NBC Nightly News" continued its long-running ratings streak in the fourth quarter of 2010, beating its rivals at ABC and CBS by substantial margins. The Brian Williams-hosted program drew 8.72 million viewers in the fourth quarter.
Neanderthals Enjoyed Home-Cooked Meals, Study Finds - AOL <b>News</b>
Even Neanderthals understood the value of a diverse diet. Researchers have identified strong evidence that the Neanderthal diet, previously thought to be almost exclusively meat-based, also included a nutritious portion of cooked ...
bench craft company scam
Fugitive Banker Surrenders in $1.2 Million Fraud Case - AOL <b>News</b>
A former Oregon bank manager who fled after she was accused of stealing up to $1.2 million from customers has surrendered in California, the FBI said. The FBI had been seeking 37-year-old Shawna Leimomi Moore-Saia since Oct. 27, ...
'NBC Nightly <b>News</b>' Wins 4th Quarter Ratings
"NBC Nightly News" continued its long-running ratings streak in the fourth quarter of 2010, beating its rivals at ABC and CBS by substantial margins. The Brian Williams-hosted program drew 8.72 million viewers in the fourth quarter.
Neanderthals Enjoyed Home-Cooked Meals, Study Finds - AOL <b>News</b>
Even Neanderthals understood the value of a diverse diet. Researchers have identified strong evidence that the Neanderthal diet, previously thought to be almost exclusively meat-based, also included a nutritious portion of cooked ...
bench craft company scam
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